Questions & Answers


 
  General Information
 
Q: What happens if I forget my Password or Username?
 
A: You may reset your password from the Login page by selecting the “Forgot your Password?” link in the middle of the page. If you have forgotten your Username, but know your password, select the “Forgot your Username?” link in the middle of the Login page.

If you have forgotten both your Username and your Password, please contact a Hartford Funds Service Specialist at 888.843.7824. Service Specialists are available from 7am-6pm Monday – Thursday and 8:15am–5pm Friday, Central Time.
 
 
 
Q: How do I download a Prospectus for Hartford Funds?
 
A: Current prospectuses for Hartford Funds can be found by selecting the “prospectus” link from the left navigation menu.
 
 
 
Q: How do I download a form for Hartford Funds online?
 
A: Forms for Hartford Funds Online can be downloaded by selecting the “Forms” link from the menu at the top of the page.
 
 
 
Q: How do I contact Hartford Funds?
 
A: You may contact Hartford Funds in the following ways:

Subsequent Payments:
Hartford Funds
PO Box 9140
Minneapolis, MN 55480-9140

Overnight Address:
Hartford Funds
Suite 500
500 Bielenberg Drive
Woodbury, MN 55125-4459

General Mail:
Hartford Funds
PO Box 64387
St. Paul, MN 55164-0387

Telephone:
888.843.7824, 7am-6pm Monday – Thursday and 8:15am–5pm Friday, Central Time.

E-Mail:
hmfweb@Hartfordfunds.com

 
 
Q: Will I be charged for online account access?
 
A: NO, there is NO charge for access to Hartford Funds Online.
 
 
 
Q: When are fund prices updated online?
 
A: Fund prices are updated every night, after the close of the New York Stock Exchange, between the hours of 5 p.m. and 7 p.m. Central Time.
 
 
 
Q: How do I change the address on my account?
 
A: The address on all accounts for Hartford Funds can be updated by selecting the “Change Address” link under “Your Profile” on the Portfolio Summary page.
 
 
 
Q: How can I open a Hartford Funds account?
 
A:

You may open an account with Hartford Funds by following these steps:

  1. Read the Prospectus carefully!
  2. Determine how much you want to invest. Please note the minimum investment limits, which are listed below.
  3. Complete the appropriate parts of the account application including any privileges desired, such as having an automatic investment plan. By applying for privileges now, you can avoid the delay and inconvenience of having to file an additional form if you want to add privileges later. If you have questions and you hold the shares through a financial representative or retirement plan, please contact your financial representative or plan administrator. If you hold the shares directly with Hartford Funds (you receive your statements directly from us), please contact a Service Specialist.
  4. Make your initial investment selection. You, your financial representative or plan administrator can help you initiate any purchase, exchange or sale of shares.

 
 
 
Q: When will financial transactions placed online be posted to my account?
 
A: Transactions that are placed in good order will be posted shortly after the next closing of the New York Stock Exchange.
 
 
 
Q: Why does my Total Account Balance differ from the sum of my Historical Transactions?
 
A: When you place a request to sell shares for which the purchase money has not yet been collected, the request will be executed in a timely fashion, but the Fund will not release the proceeds to you until your purchase payment clears. This may take up to 10 calendar days after the purchase.
 
 
 
Q: What account information is available for viewing?
 
A:
  • Transaction history
  • Pending transactions
  • Tax Summary information
  • Dealer information
  • Financial Activity
  • Statements (only for quarters in which you had financial activity)
 
 
 
Q: What materials are available for ordering online?
 
A:
  • Checkbooks
  • Duplicate statements
  • You may also download Forms for Hartford Funds
 
 
 
  How to Perform a Transaction
 
  Adding bank information:
 
A:

Adding bank information to your account with Hartford Funds will allow you to make purchases from your savings or checking account.

You may add bank instructions to your Hartford account in two ways:

  1. Online:
    • Under "Your Profile", select “Add Bank Instructions”.
    • Complete the “Add Bank Instructions Request Form” on the Portfolio Summary page and submit your information.
  2. You may also submit by mail a completed Mutual Fund Bank or Credit Union Information Form.

Be sure to modify any Systematic agreements with the new bank information, if applicable.

 
 
 
  Purchase shares:
 
A:

Internet
You may purchase 1) shares of an existing mutual fund and you may purchase 2) shares of a new mutual fund, in an existing account by withdrawing money from your bank account through an ACH (Automated Clearing House) transaction.

To request a purchase into an existing fund select “Purchase - Single Fund” from the “Select Action” drop-down menu next to the fund and account for which you want to purchase shares. In order to purchase shares online, you will need to have bank instructions on your Hartford Funds account. (Note: if bank instructions have not already been added, the “Purchase - Single Fund” option will not be available. See Adding Bank Information for help on attaching bank instructions to your Hartford Funds account.

After selecting “Purchase - Single Fund” from the pull-down menu, the Purchase Shares page will be displayed. To request a one-time purchase for shares of Hartford Funds complete the Purchase Shares Page. To make systematic purchases from your bank account into your account with Hartford Funds, select “Systematic Purchase (Create)” from the pull-down menu.

Minimum Purchase Amounts:
See Investment Limits below.

Telephone
If you have bank instructions established on your account, you may purchase shares by phone via electronic funds transfer from your bank account.

Mail

You may write a check payable to Hartford Funds, giving clear investment instructions, including account number and fund breakdown.

Standard Mail:
Hartford Funds
PO Box 9140
Minneapolis, MN 55480-9140

    Overnight Mail:
    Hartford Funds
    Suite 500
    500 Bielenberg Drive
    Woodbury, MN 55125-4459

Wire—
For an established account, you can wire funds directly to your account with Hartford Funds. Instruct your bank to wire the amount of your investment to:

  • U.S. Bank National Association
  • ABA #091000022, credit account number 1-702-2514-1341
  • Hartford Funds Purchase Account
  • For further credit to: (your name)
  • Hartford Funds Account Number: (your account number)
  • Please note that your bank may charge a fee to wire funds.


Systematic Purchase Plan
Under this plan, a draft is drawn from your bank account on a predetermined day each month. This set amount is invested in the specific Hartford Fund(s) you designate.

To setup Systematic Purchases:

Select “Systematic Purchase (Create)”

  1. Enter the dollar amount that will be used for each purchase
  2. Confirm your bank instructions.
  3. Choose the months in which you want the purchases processed
    • All Months (Jan – Dec) - or - Selected months only

    • Yes - Agreement will process that month
      No - Agreement will not process that month
      Defer  - Agreement will skip that month once
       
  4. For IRA accounts, you can choose to have purchases, made between January 1 and April 15, coded as either current year or prior year contributions.
  5. Pick the dates on which you want your purchases processed - up to 4 purchases per month.
  6. Your systematic purchase plan will begin on the date shown, and will continue indefinitely unless a stop date in entered in the Stop Date box (mm-dd-yyyy).
  7. Select “Continue”.
  8. Confirm the details of your request. Select “Submit” to establish your systematic purchase arrangement or “Cancel” to start over.

To modify an existing Systematic Purchase Arrangement:

Select “Systematic Purchase (Modify)”

  1. To delete the entire agreement click “Delete” and select “Continue” at the bottom of the page.
  2. To change details of the arrangement, enter the new values in the appropriate fields and select “Continue” at the bottom of the page.

Modifications to an existing systematic purchase agreement must be made at least two (2) business days prior to the next scheduled purchase date. Modifications made within two (2) business days of a scheduled purchase will take effect after the scheduled purchase has processed.

 
 
 
  Redeem shares:
 
A:

You may redeem shares by the following methods:

Internet (Non-retirement Accounts Only1)

  1. On the Portfolio Summary page, select “Redeem Shares” from the “Select Action” drop down menu next to the fund and account from which you want to redeem.

  2. : For your protection, if you have requested a change of address within the last 30 days, online redemptions can only be processed as an ACH deposit into your bank account. If no bank instructions exist, or if the redeem shares option is not available, please contact a Hartford Funds Service Specialist at 888.843.7824.

  3. Choose the amount to redeem from your fund. You must select and enter a specific dollar amount or number of shares, a percentage (%) of shares, or you can close the fund by redeeming all shares. On the Redemption Request Page, you must choose to receive the proceeds of the redemption as a check mailed to your address of record, or as an ACH deposit directly into your bank account.
  4. Note: In order to redeem via ACH Deposit into your bank account, you must have previously submitted in writing the Mutual Fund Bank or Credit Union Information Form and have those bank instructions attached to your account.

  5. For ACH transactions please select and confirm the bank account instructions. When requesting a check to your address of record, please confirm the address before continuing.
  6. Select “Continue” to go to the Redemption Verification Page, verify the request and select “Submit”.
  7. Please review the Redemption Acknowledgement Page and retain the Transaction Reference number for your records.

1 Some retirement account types (ie. SEP, SIMPLE and 403B Plans) are not eligible for online purchases. Please contact a Hartford Funds service specialist at 888.843.7824 if you have questions or for more information.

Telephone—
You may redeem your shares by telephone to the address of record or bank of record provided you have previously elected this privilege. To redeem shares by phone, please call Hartford Funds at 888.843.7824.

Mail
You can write to Hartford Funds to redeem part or all of your shares. For specific requirements, contact your financial advisor or call Hartford Funds at 888.843.7824. You may download the Hartford Funds Redemption Form.

Mail written requests to:
Hartford Funds
PO Box 64387
St. Paul, MN 55164-0387

Systematic Redemption Plan
Under this plan, a withdrawal (minimum $50 per redemption) is taken from your account with Hartford Funds on a predetermined day each month. The proceeds can be sent either to your address of record or to your bank account.

To setup Systematic Redemptions:

Select “Systematic Redemption (Create)”

  1. Enter the dollar or share amount that will be used for each redemption
  2. Select delivery option. Please note that in order to choose ACH Deposit you must have previously completed the Mutual Fund Bank or Credit Union Information Form and have bank instructions attached to your account. Also, if you have changed your address within the last 30 days, you will not be able to redeem via check to your address of record.
    • If you selected to have your redemption sent via ACH Deposit, please review and confirm the bank instructions.
    • If you selected to have your redemption sent via check to your address of record, please confirm your address.
  3. Select “Continue” to proceed to the Day Selection page
  4. All Months (Jan – Dec) - or - Selected months only

  5. Yes - Redemption will process that month
    No - Redemption will not process that month
    Defer  - Redemption will skip that month once
     
  6. Pick the dates on which you want your redemptions processed - up to 4 redemptions per month.
  7. Your systematic redemption plan will begin within two (2) business days, and will continue indefinitely unless a stop date in entered in the Stop Date box (mm-dd-yyyy).
  8. Select “Continue”.
  9. Confirm the details of your request. Select “Submit” to establish your systematic redemption plan or “Cancel” to start over.

To modify an existing Systematic Redemption Plan:

Select “Systematic Redemption (Modify)”

  1. To delete the entire plan, click “Delete” and select “Continue” at the bottom of the page.
  2. To change details of the plan, enter the new values in the appropriate fields and select “Continue” at the bottom of the page to proceed to the Modify Day Selection page.
  3. Confirm the details of your update. Select “Submit” to establish your systematic redemption plan or “Cancel” to start over.

Note: For your protection, if you have requested a change of address within the last 30 days, the systematic redemption plan option will not be available for modification. Please contact a Hartford Funds Service Specialist at 888.843.7824. Service Specialists are available from 7am-6pm Monday – Thursday and 8:15am–5pm Friday, Central Time.

 
 
 
  Exchange shares:
 
A:

You may process a one-time exchange of shares from your account with Hartford Funds to one or more other accounts with Hartford Funds of the same share class.

Internet

  1. Select “Exchange Shares” from the “Select Action” drop-down menu next to the fund and account that you want to exchange from.
  2. To process a one-time exchange to one or more funds or investment options, complete the fields on the “Exchange Shares” page.
  3. To setup a Systematic Exchange Arrangement, select “Systematic Exchange” and complete the appropriate fields.

Telephone—
To exchange shares by phone, please call Hartford Funds at 888.843.7824.

Mail—
You may write to request a fund exchange via mail. The exchange will be processed with the closing price of the business day that the request is received in good order.

Mail written requests to:
Hartford Funds
PO Box 64387
St. Paul, MN 55164-0387

 
 
 
  Investment Limits:
 
A: Investment Minimums are as follows:

  • Initial Investment: $2,000*
  • Subsequent transactions (purchases, exchanges & redemptions: $50 per fund
  • Automatic Investment Plans: $50 per fund per month for existing funds; $250 initial one-time investment to open a new fund then at least $50 per month thereafter

Investment Maximums are as follows:

  • Initial Investment: $100,000 per fund
  • Subsequent transactions: $100,000 per fund for purchases; $3,000,000 per fund for exchanges; and $50,000 per fund for redemptions
  • Automatic Investment/Withdrawal Plans: $50,000 per fund per month for purchases; $150,000 per fund per month for exchanges; and $10,000 per fund per month for redemptions

*Please note: The minimum initial investment for The Hartford Global Real Asset Fund, The Hartford Global All-Asset Fund, The Hartford Global Alpha Fund, The Hartford Emerging Markets Local Debt Fund, and Hartford Real Total Return Fund is $5,000 per fund.

 
 
 
  Cost Basis Reporting:
 
Q: What is mandatory cost basis reporting?
 
A: The Energy Improvement and Extension Act of 2008 requires, among other things, Hartford Funds to keep track of cost basis in shares of stock, report basis information and whether gain (or loss) is short-term or long-term on the IRS Form 1099-B to shareholders and the IRS. The Act is designed to facilitate accurate reporting of gain/loss amounts on the sales of shares of stock and applies to mutual fund shares purchased after the January 1, 2012 effective date.
 
 
 
Q: Which accounts and purchases are impacted?
 
A: Generally, the rules apply to mutual fund shares purchased after the January 1, 2012 effective date and subsequently sold or redeemed. These shares are called "covered shares". The rules will only impact shareholders subject to IRS reporting on a 1099-B.
 
 
 
Q: What is a Cost Basis Accounting Method?
 
A:

When you sell or transfer shares of a mutual fund from a taxable account, you may have a gain or loss that needs to be reported to the IRS on your 1040 tax return. To determine the gain or loss, you need to know how much you paid for the shares. This is your cost basis – an amount that includes the following:

  1. Your initial purchase
  2. Additional shares you bought over time
  3. Any reinvested dividends and capital gains

The Energy Improvement and Extension Act of 2008 requires, among other things, Hartford Funds to keep track of cost basis in shares of stock, report basis information and whether gain (or loss) is short-term or long-term on the IRS Form 1099-B to shareholders and the IRS. The Act is designed to facilitate accurate reporting of gain/loss amounts on the sales of shares of stock and applies to mutual fund shares purchased after the 01/01/2012 effective date.

 
 
Q: What cost basis methods are available?
 
A:

There are various cost basis methods a shareholder may use to determine cost basis. These include:

Average Cost - Each time you request to remove shares, this method will add the adjusted cost of the shares in the account and divide the total cost by the number of shares to calculate an average cost for each share. Adjustments to cost per share may be due to prior calculations or other transactions. This method averages the cost of covered separately from uncovered shares, and will remove all uncovered shares first. NOTE: Hartford Funds will not offer the capability to make a Single Account Average Cost election.

First In, First Out (FIFO) - This method will remove shares based on the order purchased; shares purchased first will be removed first.

Last In, First Out (LIFO) - This method will remove shares based on the order purchased; shares purchased last will be removed first.

High Cost, First Out (HIFO) - This method will remove shares based on the cost per share; shares with the highest cost per share will be removed first.

Low Cost, First Out (LOFO) - This method will remove shares based on the cost per share; shares with the lowest cost per share will be removed first.

Loss/Gain Utilization (LGUT) - This method will remove shares based on the calculated gain or loss per share in the following order:

  1. Short-term losses per share, in order of greatest loss per share to least
  2. Long-term losses per share, in order of greatest loss per share to least
  3. Long-term gains per share, in order of least gain per share to greatest
  4. Short-term gains per share, in order of least gain per share to greatest

Specific Lot Identification (SLID) - This method allows you to identify specific shares to be depleted each time shares are sold to determine cost basis and any applicable gain or loss. If choosing this method, specific lots must be identified at the time of the applicable transaction, such as a redemption, exchange, or transfer.

Note: If specific lots are not identified, the method you have elected will be used to determine depletion order. If you have not elected a method, a FIFO depletion order will be used.

Please consult with your tax advisor to determine the method that makes the most sense for you. Hartford Funds, its affiliates, employees and agents cannot and will not provide any financial, tax, legal or accounting advice. Customers or shareholders should always consult with qualified tax advisors when they have tax questions regarding their account.

 
 
Q: What is Last Election Date?
 
A: This is the date of your previous election.
 
 
 
Q: What is the difference between covered shares and uncovered shares?
 
A: Covered shares are those shares purchased on or after January 1, 2012 with accurate basis information on file. Any shares not considered covered will be described as uncovered shares. Hartford Funds will only report cost basis information on covered shares to the IRS.
 
 
 
Q: What is Hartford Funds cost basis default method?
 
A: Hartford Funds will apply Average Cost as the cost basis default method in the event that a cost basis method does not exist on the account or hasn't been elected at the time when the account is established. Averaging will be computed separately for shares held in different accounts.
 
 
 
Q: Will Hartford Funds make a Single Account Average Cost election on my shares?
 
A: No. Hartford Funds will not offer this capability.
 
 
 
Q: What are the tax reporting changes?
 
A:

Hartford Funds will report, among other things, cost basis information and holding period information only on covered shares to the IRS. The 1099-B will include cost basis information, and holding period (long-term or short-term). "Long term" indicates a security held for more than one year. "Short term" indicates a sale of a security held for one year or less.

Hartford Funds will continue reporting gross proceeds information for uncovered shares to the IRS on a 1099-B, but are not required to report basis or holding period information.

 
 
Q: What is the difference between long term and short term?
 
A: Stock is characterized as either long-term or short-term depending on how long the asset was held by the shareholder. "Long term" indicates a security held for more than one year. "Short term" indicates a sale of a security held for one year or less.
 
 
 
Q: What can my financial representative do?
 
A: The representative, acting as the agent, may make a cost basis calculation method election at anytime, including at the time of the redemption transaction.
 
 
 
Q: What cost basis method should I elect?
 
A: Please consult with your tax advisor to determine the method that makes the most sense for you. Hartford Funds, its affiliates, employees and agents cannot and will not provide any financial, tax, legal or accounting advice. Customers or shareholders should always consult with qualified tax advisors when they have tax questions regarding their account.
 
 
 
Q: May I change cost basis calculation methods?
 
A: Yes. A shareholder, their representative or other authorized individual/agent, may change cost basis calculation methods at any time, including at the time of redemption. Note: A one-time override is not available on a systematic transaction or if the cost basis method is Average Cost. A request to elect average cost, or a revocation or change from average cost, must be requested in writing. This request can be received electronically via FAX at 888.802.0039 or www.HartfordFunds.com.
 
 
 
Q: May I revoke average cost for previously purchased covered shares in my account?
 
A: You make revoke average cost as the cost basis method for all covered shares within the account, and elect another method, provided you have not removed shares by a transaction such as a redemption, exchange, or transfer. This revocation request must be received in writing or submitted through our website at www.HartfordFunds.com. If you want the new method to be effective only going forward, you must send a written request to Hartford Funds. If you have previously deleted covered shares from your account the cost of covered lots acquired up to the point of revocation will be averaged and the new method will be effective going forward.
 
 
 
Q: May I change the cost basis method on the transaction after the transaction settles?
 
A: Shareholders may not change the cost basis method for the shares sold or redeemed after the transaction settles.
 
 
 
Q: How do I change my cost basis method online?
 
A:

  1. Select "Change Cost Basis Options" link from the Portfolio Summary page left navigation pane.
  2. To apply the same method to all the eligible funds within your portfolio select a method from the drop-down box, or
  3. To select a method for each fund within your portfolio choose "Specify methods for each fund" and select the method you want from the drop-down next to each eligible fund
  4. Select Continue
  5. Review the information on the following page to ensure it is correct, then select Continue to submit your changes

You may also download and complete the Cost Basis Method Election Form. You may return the completed form to the address or fax number listed on the form. Finally, you may contact Hartford Funds at (888) 843-7824 and speak with a customer service representative to record their election method. However, a request to elect average cost, or a revocation (or change) from average cost, must be requested in writing. This request can be received electronically via FAX at 888.802.0039 or via the online method described above.

 
 
Q: Why can't I change my cost basis method?
 
A: This account and/or fund does not participate in cost basis, therefore cost basis accounting methods do not apply.
 
 
 
  Technical Information
 
Q: What type of hardware requirements do I need to be aware of for access to Hartford Funds Online?
 
A: As long as you have a computer with access to the Internet, you do not need any additional hardware.
 
 
 
Q: What type of security, or privacy can I expect from Hartford Funds Online?
 
A: At Hartford Funds, the security of your account information is important to us. That's why we take precautions to help safeguard your personal information and assets. Click here for more information on How Hartford Funds Protects Your Information.
 
 
 
Q: How do I install/download Adobe Acrobat?
 
A: The Adobe Acrobat Reader is the tool used to view and download PDF files from our web site. By clicking on the link below, you are connected to the Adobe Systems web site where you can get instructions for downloading and installing the latest Acrobat Reader software.

www.adobe.com

Important: After you reach the instructions for a platform, read them thoroughly before beginning the download and install process.