Questions & Answers
|Q:||What happens if I forget my Password or Username?|
You may reset your password from the Login page by selecting the “Forgot your Password?” link in the middle of the page. If you have forgotten your Username, but know your password, select the “Forgot your Username?” link in the middle of the Login page.
If you have forgotten both your Username and your Password, please contact a Hartford Funds Service Specialist at 888.843.7824. Service Specialists are available from 7am-6pm Monday – Thursday and 8:15am–5pm Friday, Central Time.
|Q:||How do I download a Prospectus for Hartford Funds?|
|A:||Current prospectuses for Hartford Funds can be found by selecting the “prospectus” link from the left navigation menu.|
|Q:||How do I download a form for Hartford Funds online?|
|A:||Forms for Hartford Funds Online can be downloaded by selecting the “Forms” link from the menu at the top of the page.|
|Q:||How do I contact Hartford Funds?|
You may contact Hartford Funds in the following ways:
|Q:||Will I be charged for online account access?|
|A:||NO, there is NO charge for access to Hartford Funds Online.|
|Q:||When are fund prices updated online?|
|A:||Fund prices are updated every night, after the close of the New York Stock Exchange, between the hours of 5 p.m. and 7 p.m. Central Time.|
|Q:||How do I change the address on my account?|
|A:||The address on all accounts for Hartford Funds can be updated by selecting the “Change Address” link under “Your Profile” on the Portfolio Summary page.|
|Q:||How can I open a Hartford Funds account?|
You may open an account with Hartford Funds by following these steps:
|Q:||When will financial transactions placed online be posted to my account?|
|A:||Transactions that are placed in good order will be posted shortly after the next closing of the New York Stock Exchange.|
|Q:||Why does my Total Account Balance differ from the sum of my Historical Transactions?|
|A:||When you place a request to sell shares for which the purchase money has not yet been collected, the request will be executed in a timely fashion, but the Fund will not release the proceeds to you until your purchase payment clears. This may take up to 10 calendar days after the purchase.|
|Q:||What account information is available for viewing?|
|Q:||What materials are available for ordering online?|
|How to Perform a Transaction|
|Adding bank information:|
Adding bank information to your account with Hartford Funds will allow you to make purchases from your savings or checking account.
You may add bank instructions to your Hartford account in two ways:
Be sure to modify any Systematic agreements with the new bank information, if applicable.
To request a purchase into an existing fund select “Purchase - Single Fund” from the “Select Action” drop-down menu next to the fund and account for which you want to purchase shares. In order to purchase shares online, you will need to have bank instructions on your Hartford Funds account. (Note: if bank instructions have not already been added, the “Purchase - Single Fund” option will not be available. See Adding Bank Information for help on attaching bank instructions to your Hartford Funds account.
After selecting “Purchase - Single Fund” from the pull-down menu, the Purchase Shares page will be displayed. To request a one-time purchase for shares of Hartford Funds complete the Purchase Shares Page. To make systematic purchases from your bank account into your account with Hartford Funds, select “Systematic Purchase (Create)” from the pull-down menu.
Minimum Purchase Amounts:
500 Bielenberg Drive
Woodbury, MN 55125-4459
To setup Systematic Purchases:
To modify an existing Systematic Purchase Arrangement:
Modifications to an existing systematic purchase agreement must be made at least two (2) business days prior to the next scheduled purchase date. Modifications made within two (2) business days of a scheduled purchase will take effect after the scheduled purchase has processed.
You may redeem shares by the following methods:
: For your protection, if you have requested a change of address within the last 30 days, online redemptions can only be processed as an ACH deposit into your bank account. If no bank instructions exist, or if the redeem shares option is not available, please contact a Hartford Funds Service Specialist at 888.843.7824.
Note: In order to redeem via ACH Deposit into your bank account, you must have previously submitted in writing the Mutual Fund Bank or Credit Union Information Form and have those bank instructions attached to your account.
1 Some retirement account types (ie. SEP, SIMPLE and 403B Plans) are not eligible for online purchases. Please contact a Hartford Funds service specialist at 888.843.7824 if you have questions or for more information.
Systematic Redemption Plan—
To setup Systematic Redemptions:
To modify an existing Systematic Redemption Plan:
Note: For your protection, if you have requested a change of address within the last 30 days, the systematic redemption plan option will not be available for modification. Please contact a Hartford Funds Service Specialist at 888.843.7824. Service Specialists are available from 7am-6pm Monday – Thursday and 8:15am–5pm Friday, Central Time.
You may process a one-time exchange of shares from your account with Hartford Funds to one or more other accounts with Hartford Funds of the same share class.
Investment Minimums are as follows:
*Please note: The minimum initial investment for The Hartford Global Real Asset Fund, The Hartford Global All-Asset Fund, The Hartford Global Alpha Fund, The Hartford Emerging Markets Local Debt Fund, and Hartford Real Total Return Fund is $5,000 per fund.
|Cost Basis Reporting:|
|Q:||What is mandatory cost basis reporting?|
|A:||The Energy Improvement and Extension Act of 2008 requires, among other things, Hartford Funds to keep track of cost basis in shares of stock, report basis information and whether gain (or loss) is short-term or long-term on the IRS Form 1099-B to shareholders and the IRS. The Act is designed to facilitate accurate reporting of gain/loss amounts on the sales of shares of stock and applies to mutual fund shares purchased after the January 1, 2012 effective date.|
|Q:||Which accounts and purchases are impacted?|
|A:||Generally, the rules apply to mutual fund shares purchased after the January 1, 2012 effective date and subsequently sold or redeemed. These shares are called "covered shares". The rules will only impact shareholders subject to IRS reporting on a 1099-B.|
|Q:||What is a Cost Basis Accounting Method?|
When you sell or transfer shares of a mutual fund from a taxable account, you may have a gain or loss that needs to be reported to the IRS on your 1040 tax return. To determine the gain or loss, you need to know how much you paid for the shares. This is your cost basis – an amount that includes the following:
The Energy Improvement and Extension Act of 2008 requires, among other things, Hartford Funds to keep track of cost basis in shares of stock, report basis information and whether gain (or loss) is short-term or long-term on the IRS Form 1099-B to shareholders and the IRS. The Act is designed to facilitate accurate reporting of gain/loss amounts on the sales of shares of stock and applies to mutual fund shares purchased after the 01/01/2012 effective date.
|Q:||What cost basis methods are available?|
There are various cost basis methods a shareholder may use to determine cost basis. These include:
Average Cost - Each time you request to remove shares, this method will add the adjusted cost of the shares in the account and divide the total cost by the number of shares to calculate an average cost for each share. Adjustments to cost per share may be due to prior calculations or other transactions. This method averages the cost of covered separately from uncovered shares, and will remove all uncovered shares first. NOTE: Hartford Funds will not offer the capability to make a Single Account Average Cost election.
First In, First Out (FIFO) - This method will remove shares based on the order purchased; shares purchased first will be removed first.
Last In, First Out (LIFO) - This method will remove shares based on the order purchased; shares purchased last will be removed first.
High Cost, First Out (HIFO) - This method will remove shares based on the cost per share; shares with the highest cost per share will be removed first.
Low Cost, First Out (LOFO) - This method will remove shares based on the cost per share; shares with the lowest cost per share will be removed first.
Loss/Gain Utilization (LGUT) - This method will remove shares based on the calculated gain or loss per share in the following order:
Specific Lot Identification (SLID) - This method allows you to identify specific shares to be depleted each time shares are sold to determine cost basis and any applicable gain or loss. If choosing this method, specific lots must be identified at the time of the applicable transaction, such as a redemption, exchange, or transfer.
Note: If specific lots are not identified, the method you have elected will be used to determine depletion order. If you have not elected a method, a FIFO depletion order will be used.
Please consult with your tax advisor to determine the method that makes the most sense for you. Hartford Funds, its affiliates, employees and agents cannot and will not provide any financial, tax, legal or accounting advice. Customers or shareholders should always consult with qualified tax advisors when they have tax questions regarding their account.
|Q:||What is Last Election Date?|
|A:||This is the date of your previous election.|
|Q:||What is the difference between covered shares and uncovered shares?|
|A:||Covered shares are those shares purchased on or after January 1, 2012 with accurate basis information on file. Any shares not considered covered will be described as uncovered shares. Hartford Funds will only report cost basis information on covered shares to the IRS.|
|Q:||What is Hartford Funds cost basis default method?|
|A:||Hartford Funds will apply Average Cost as the cost basis default method in the event that a cost basis method does not exist on the account or hasn't been elected at the time when the account is established. Averaging will be computed separately for shares held in different accounts.|
|Q:||Will Hartford Funds make a Single Account Average Cost election on my shares?|
|A:||No. Hartford Funds will not offer this capability.|
|Q:||What are the tax reporting changes?|
Hartford Funds will report, among other things, cost basis information and holding period information only on covered shares to the IRS. The 1099-B will include cost basis information, and holding period (long-term or short-term). "Long term" indicates a security held for more than one year. "Short term" indicates a sale of a security held for one year or less.
Hartford Funds will continue reporting gross proceeds information for uncovered shares to the IRS on a 1099-B, but are not required to report basis or holding period information.
|Q:||What is the difference between long term and short term?|
|A:||Stock is characterized as either long-term or short-term depending on how long the asset was held by the shareholder. "Long term" indicates a security held for more than one year. "Short term" indicates a sale of a security held for one year or less.|
|Q:||What can my financial representative do?|
|A:||The representative, acting as the agent, may make a cost basis calculation method election at anytime, including at the time of the redemption transaction.|
|Q:||What cost basis method should I elect?|
|A:||Please consult with your tax advisor to determine the method that makes the most sense for you. Hartford Funds, its affiliates, employees and agents cannot and will not provide any financial, tax, legal or accounting advice. Customers or shareholders should always consult with qualified tax advisors when they have tax questions regarding their account.|
|Q:||May I change cost basis calculation methods?|
|A:||Yes. A shareholder, their representative or other authorized individual/agent, may change cost basis calculation methods at any time, including at the time of redemption. Note: A one-time override is not available on a systematic transaction or if the cost basis method is Average Cost. A request to elect average cost, or a revocation or change from average cost, must be requested in writing. This request can be received electronically via FAX at 888.802.0039 or www.HartfordFunds.com.|
|Q:||May I revoke average cost for previously purchased covered shares in my account?|
|A:||You make revoke average cost as the cost basis method for all covered shares within the account, and elect another method, provided you have not removed shares by a transaction such as a redemption, exchange, or transfer. This revocation request must be received in writing or submitted through our website at www.HartfordFunds.com. If you want the new method to be effective only going forward, you must send a written request to Hartford Funds. If you have previously deleted covered shares from your account the cost of covered lots acquired up to the point of revocation will be averaged and the new method will be effective going forward.|
|Q:||May I change the cost basis method on the transaction after the transaction settles?|
|A:||Shareholders may not change the cost basis method for the shares sold or redeemed after the transaction settles.|
|Q:||How do I change my cost basis method online?|
You may also download and complete the Cost Basis Method Election Form. You may return the completed form to the address or fax number listed on the form. Finally, you may contact Hartford Funds at (888) 843-7824 and speak with a customer service representative to record their election method. However, a request to elect average cost, or a revocation (or change) from average cost, must be requested in writing. This request can be received electronically via FAX at 888.802.0039 or via the online method described above.
|Q:||Why can't I change my cost basis method?|
|A:||This account and/or fund does not participate in cost basis, therefore cost basis accounting methods do not apply.|
|Q:||What type of hardware requirements do I need to be aware of for access to Hartford Funds Online?|
|A:||As long as you have a computer with access to the Internet, you do not need any additional hardware.
|Q:||What type of security, or privacy can I expect from Hartford Funds Online?|
|A:||At Hartford Funds, the security of your account information is important to us. That's why we take precautions to help safeguard your personal information and assets. Click here for more information on How Hartford Funds Protects Your Information.|
|Q:||How do I install/download Adobe Acrobat?|
|A:||The Adobe Acrobat Reader is the tool used to view and download PDF files from our web site. By clicking on the link below, you are connected to the Adobe Systems web site where you can
get instructions for downloading and installing the latest Acrobat Reader software.
Important: After you reach the instructions for a platform, read them thoroughly before beginning the download and install process.